Privacy Policy

Important information and who are Blue Spot Tools

Blue Spot Tools is a trading name of Northern Wholesale Tools Ltd.

Our privacy policy sets out how Northern Wholesale Tools Ltd uses and protects any information that you provide on our website. This also includes registering for a trade account, registering for an end-user lifetime guarantee account and signing up to join our mailing list.

Northern Wholesale Tools Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Northern Wholesale Tools Ltd are the controller and are responsible for your personal data. If you have any questions or would like more information on our privacy policy please use the contact details below.

Registered Address: Northern Wholesale Tools Ltd, Orme Business Centre, Orme Mill, Greenacres Road, Oldham, OL4 3NS

Email Address: Please email info@bluespot.uk.com with the heading of PRIVACY POLICY QUERY to be dealt with immediately.

Telephone Number: 0161 834 3277

You have the right to make a complaint about how we process your personal data to the information commissioner at the below address:

Ref: Z8614238

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Northern Wholesale Tools Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1^st September 2021.

If any of your personal data or information changes during your relationship with us please keep us informed.

Third Parties

We will never sell or share your data with third parties for marketing or advertising purposes.

We do work closely with a number of third party companies who provide our business a service such a processing a payment you have made or a delivery you have requested. We do not control these third party websites and are not responsible for the privacy policy they have. If you leave our website and go to a third party website we recommend you read their privacy policy.

What data do we collect?

We may collect the following information to process data, only if we have valid reasons to do so with your consent. This information may be collected through our website or by corresponding and giving us permission to contact you through phone or email.

• Full Name
• Contact information, including billing address, delivery address, email address and phone numbers
• Payment information when placing an order that includes bank and payment card details
• Transaction information such as what you have purchased from us and details regarding payments
• Information regarding how you access our website such as IP Address, login information, browser type and version, time zone and location, browser version, operating platform information that you use to access the website.
• Trade account - Account profile information, this is the information that is stored within your trade account login. The information that can be stored here can include purchases made, company status, type of business, number of employees, date business established, and number of outlets. All of this information can be viewed, amended and removed at any time by logging in to your trade account.
• End User Account - Account profile information, this is the information that is stored within your end user account login. The information that is stored here can include contact information, address, lifetime guarantee submissions you have registered, lifetime guarantee claims you have submitted. All of this information can be viewed, amended and removed at any time by logging in to your account.
• Marketing information includes the preferences that you have set for receiving marketing communication from us and our third parties with your communication preferences.

How is your data collected?

The information and data that we collect can be done through the following methods:

• Through direct interactions and correspondence with Northern Wholesale Tools, either by post, telephone, email or otherwise. This can include personal and contact information which you have provided.
• Signing up for a trade account
• Signing up for an end user account
• Placing an order
• Credit account applications
• Returning a product and requesting a refund
• Registering a product for a lifetime guarantee
• Submitting a lifetime guarantee claim
• Submitting our contact form
• Receiving a reply from us in response to communication or a guarantee claim you have submitted
• Subscribing to our newsletters
• Providing us with feedback on a product or service
• Interacting with us on social media
• Applying for a job with us
• Third parties
• Technical data from analytics providers such as Google Analytics
• Technical data from advertising networks such as Google AdWords
• Technical data about your browsing actions and equipment through cookies
• Technical data from cookies on the website – Please take a look at our cookies policy for further information on this.
• We use third parties that are set out to collect data. These include Facebook and Google Tag Manager.
• Financial and transactional data collected from third party payment and delivery providers
• Identity and contact data from public sources such as Companies House and the Electoral Register

What do we do with the data we collect?

We will only use your personal data when the law allows us to.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process orders that you have placed with us
• To administer accounts, process payments and keep track for billing and payments
• Fraud detection
• Internal record keeping
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may use the information to customise the website according to your interests.
• If we need to comply with a legal or regulatory obligation

In most instances, we do not rely on consent as a legal basis for processing your personal data. Consent will be required with third parties and for marketing communications. This consent can be withdrawn at any time by contacting us by email, telephone or post.

By using this website, you agree that we may collect and use information as described in this policy. We will always make clear how we do this, and allow you to tell us whether it may and to whom your information may be disclosed.

Email: We respect the privacy of personal e-mail accounts and we store your e-mail addresses securely. We will not send you unwanted junk mail, and your details will not be passed to ANY organisation beyond Northern Wholesale Tools Ltd limited without your explicit permission. From time to time we may use e-mail to keep you updated with news about special offers, as well as anything you show an interest in, either online or through other contact with Northern Wholesale Tools Ltd. You can withdraw your consent for this at any time by contacting us by email, telephone or post.

Links to Other Websites: Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Northern Wholesale Tools Ltd complies with the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data. Staff at Northern Wholesale Tools Ltd and those working for agents of Northern Wholesale Tools Ltd have a responsibility to keep your information confidential and will only use it to offer products and services on behalf of Northern Wholesale Tools Ltd. The personal details that we use to provide or promote our products and services as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond Northern Wholesale Tools Ltd. Your details may sometimes be shared with Northern Wholesale Tools Ltd agents in order to provide you with Northern Wholesale Tools Ltd products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order. We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect our users and ourselves.

Northern Wholesale Tools Ltd has a privacy policy in place for all employees who handle or review customer data which clearly states that this information is stored and used for business purposes only and cannot be shared with anyone for any unlawful reason. All data is logged on a secure cloud server which is password protected and only accessible during office hours by authorised personnel.

Retention Period

We will keep the information registered with us by you until the end of the business relationship in accordance with applicable laws.

We may be unable to permanently delete data due to our legal or financial obligations but we will not use or share this data for any purposes other than record-keeping.

Where is your data stored?

All data we collect for business purposes is stored at a data centre in Manchester. The data centre is ISO27001 compliant.

Data Breaches

If in the event of a data breach, Northern Wholesale Tools Ltd will meet all obligations applicable under the data protection laws where necessary.

Data Subject Rights

• Right to be informed: You have the right to be informed of what data is being collected, how it is stored, how long it will be kept and also whether it is shared with any third parties.
• Right of access: You have the right to request a copy of the information that we hold on you.
• Right of rectification: You have the right to correct data that is inaccurate or incomplete.
• Right to be forgotten: In certain circumstances, you can ask us to erase any personal data that is stored on you.
• Right of portability: You can request for us to transfer any data that we hold on you to another company.
• Right to restrict processing: You can request that we limit the way we use personal data.
• Right to object: You have the right to challenge certain types of processing such as direct marketing.
• Rights related to automated decision making, including profiling: You can ask us to provide a copy of our automated processing activities if you believe the data is being processed unlawfully. You are free to exercise your rights.

Cookie Policy

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

This website will never share any personally identifiable information with third parties.

On 26th May 2012, an EU directive was imposed by the UK’s Information Commissioner’s Office (ICO), with a view to protecting the privacy of internet users. This law states that websites need to provide a clear and comprehensive guide to the use of Cookies.